There are a real plethora of eCommerce solutions out there now, making it difficult to isolate which solution is best for you. Some solutions are free and open-source, some licensed or bought off the shelf, and others custom-built - each has it’s advantages and disadvantages. This post is an outline of what your decision-making process with your IT consultant should look like.
- Will you be marketing your products to the search engines? If so, you need, at a minimum, a solution with 301 Redirect Management, keyword-rich URLs, and management facilities for title and meta-tags. This will rule out a sleuth of options.
- What is your estimated annual turnover, average transaction value, and average unit price? Payment gateways (i.e. PayPal, Google Checkout, Protx, ChronoPay, etc.) differ in their charges, and you should choose to minimise your costs.
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If you are still using just hits and pageviews to measure your website’s performance, it’s time to ask yourself a few questions about how well you understand the performance of your website. How do these metrics contribute to understanding of how well you are acheiving your business objectives? eMarketing is just like offline marketing, in that requires measurement followed by optimisation. Only better, because we have more data.
Thus, central to every web project should be a Website Performance tracking sheet outlining targets and progress across a variety of measures that together communicate to your web management teams a picture of performance towards objectives. Use your imagination to find those indicators that provide into the performance of your website.
Below are a few alternative metrics to get you thinking. Do you know how well youre website is performing? What would your targets be?
- New Referrers
- Basket Size
- Repeat Purchase Count
- Number of Commenters / Comments
- Other Content Contributions
- Monthly Membership Registrations
- Newsletter Subscriber Count
- Click-Thrus from Newsletter Links
- Number of Social Bookmarks (i.e. Diggs)
Update: Bud Caddell has also written a post about website performance indicators along similar lines over at seoMoz.org, with a more exhaustive list.
